Customer Service

Terms and Conditions

The terms and conditions of WILD DALIA may be subject to modification at any time and without prior notice. By virtue of the use of this site, you agree to be bound by these terms as amended. Should you need any further information, please contact contact@wilddalia.com

Privacy Policy

The information recorded on the invoice will be used for the sole purpose of fraud monitoring, order verification and internal communication.

Shipping & Delivery

WILD DALIA does worldwide shipping.

 

Days for the product to be shipped is mentioned on shop section.

You will receive an email with your purchase confirmation order, estimated delivery date and your assigned tracking number.

WILD DALIA will not be held responsible for each country’s legal regulations, custom charges and import duties. Our international customers accept full responsibility for any additional fees and delays that this might cause. Custom policies vary from one country to another. Please contact your local customs office for further information.

We work closely with our shipping partner to minimize the potential impact of delays to our international customers. However, we are not responsible for any custom clearance delays.

We do not deliver to PO Box addresses

Returns & Exchange

WILD DALIA does only and exclusively accept faulty or defective products. WILD DALIA accepts exchanges done within 10 working days following the arrival date at destination. Please send an email to contact@wilddalia.com explaining the reasons for exchange. The purchase invoice shall be attached to the product. Upon approval, you will be provided with the shipping information of your new product.

Returns that do not meet the deadline shall not be accepted.

We do not accept returns for products purchased on sale. Neither do we accept any return of worn products or those missing the original tags.

Our products are handmade and might present slight irregularities or small design variations. Please take this into account before purchase.